How to proceed when you apply for disput on AliExpress

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I ordered and received an item from AliExpress, but I got a fake item. So I'm thinking of calling  Dispatch Dispatch. How does it proceed if I call?

  421 3   8 years ago

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pu1. The seller is supposed to approve it, so if you don't approve it, AliExpress will take care of it in 3-4 days. If that's the case, AliExpress will take care of it

2017-12-24

pu2. Ali is good at dealing with Dispute

2017-12-24

pu3. Thank you!!!

2017-12-24

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